Report a Repair

k-RAR is a new online application and it stands for Kiswebs Report a Repair.  k-RAR is a online application that can be used to report any number of repairs and to keep track of them within the administration area of the site.  It is a highly customisable system that can be adapted to fit your needs.

To view a demo that demonstrates the features of this application, please go to www.report-a-repair.co.uk and click on the Online Demo link.

Features Overview

• A 4 tier system that narrows down the repair to a specific repair.
• stores all the repair submission from the website within the administration system.
• uses graphics to identify specific areas that need repaired
• graphics, categories and repair lists can be changed, no restrictions
• you can create as many categories as you want, no restrictions
• report a repair email is sent out to a specified email address which can be changed if needed
• With k-RAR Standard we can add your logo and your contact details to the site
• With k-RAR Professional we can use your current website design and integrate it with the k-RAR system
• Users can upload an image for each repair they add to the report, they can also add comments to help identify the needed repairs.

Benefits Overview

Fast and Efficient

k-RAR helps you to keep track of all your repair requests in one single location.  Since many people will use the online interface, it helps free up time by reducing the amount of calls coming into your office.  On top of that when your office is closed then k-RAR is still working for you as it is always there 24 hours a day, 7 days a week 52 weeks of the year.

A Simple Interface for your Customers
Since the system is in simple steps it makes it easy for users to submit their report requests.  All a user needs to do is click the images that respond to the fault and then check off all the repairs that apply.  Users can optionally add comments or upload an image for each set of repairs and then all they need to do is fill in their personal details and send the report.

Adaptable

k-RAR can adapt to your needs, you can completely change the images and categories to suit your organisation.  If you require customisation or if you need additional functionality then we can do this for you too.

Accessibility

k-RAR has also been designed with accessibility in mind.  Kiswebs are dedicated to providing a high level of accessibility in their products so k-RAR (just like our cms product k-PHARO and k-RTOO) meets all of Priority Level 1 and 2 criteria for accessibility.  k-RAR also passes HTML and CSS validity tests so you can be assured that the system will run fine on just about any browser available.  On top of this we have also created the system so that when images and JavaScript are disabled then the system still works perfectly.